HomenewsCITRIXWerfault.exe

Werfault.exe

  • March 28, 2020
  • Posted by: Syed Shujaat
  • Category: CITRIX
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After upgrading 7.15 LTSR CU1 to 1906 opening Adobe Reader DC produces a pop-up error “Werfault.exe” (0x0000142)

I am able to reproduce this consistently by upgrading the VDA in my master image. Before no problem, after the upgrade you get the following error (attached image) whenever you launch the “C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe” process.

error.jpg

 

Please find the below steps followed during call to resolve the issue:

Note:

a) Always be cautious, when changing the registry! Please.

b) The problem has been seen after upgrades to 1811, 1903, 1906.

c) The workaround has been implemented with success in those releases.

Steps:

1) Open RegEdit on the VDA

2) Browse to HKLM\SYSTEM\CurrentControlSet\services\CtxUvi

3) Find UviProcessExcludes on the right panel

4) Edit Settings for UviProcessExcludes

5) Add AcroCEF.exe; RdrCEF.exe at the end of the Value Data String.

6)Reboot the VDA (Please note, reboot is required)

7) Test opening a PDF.